Convenient but no refund if charged more than INS allowed

When your child has an ear infection on the weekend, it is convenient to use this app to get an antibiotic. But we were charged $49 immediately. Then when the insurance EOB came through, insurance allowed $39 but we never received the refund of $10. So we would never use it again since we have other local providers.

Spendssss! about Amwell: Doctor Visits 24/7, v9.4.113